customer.care@westdimension.com
24 * 7 Support 09820053924

How do I buy something?

To buy items to your cart, tap the Add button next to any item and continue shopping. Tap on the cart icon on the top to go to your Shopping cart. After you have reviewed the items in your Shopping Cart, you are ready to proceed to checkout and complete your order.
To proceed to checkout:

Tap Checkout button after you have reviewed the items in your Shopping Cart.
Sign in using your Gmail or facebook account or create a new account if this is your first order.
Enter a shipping address or choose a previously entered address.
You will be asked to enter a Contact Number if it hasn’t been already added to your account. You may also add Delivery Instructions if any.
Choose an Express delivery time slot or a Scheduled Delivery slot.
Tap Continue.
Choose a Payment Method and tap Continue.
On the checkout page, review details and tap Place your Order to proceed with payment.
From your Bank’s 3-D secure gateway, enter your 3-D secure code to authorize your payment. You’ll see a Thank You page if your order is successfully placed.

Do I need to sign up to buy?

It is recomended to sign up to keep track of purchase. But you can buy without sign up. You can order as a guest.

I have forgotten my password, now what?

You Can reset with you email id.

I have forgotten my username, now what?

You can reset with your email id.

What methods of payment are accepted?

Almost all the payment methods are accepted online like net banking, debit / credit card, UPI payment. You may pay by PayTM or Google pay.

Why don't you ship to my country?

Our  delivery partner may not have access to reach your country. We  serve in 13 countries as ofnow. We are trying to access more countries. Please like our social media page and stay updated.

How much is shipping?

Currently free shipping in India on all prepaid orders. We are charging INR 40-60 on COD orders.

How long will it take for my items to arrive?

It will take 2-5 days depending upon the PIN code.

How do I get a refund?

You will get your refund into your Bank accont.

How do I return / exchange items?

We will arrange return / exchange through our courier partner. You don’t need to pay for it. Its free service.

What if I change my mind?

You can cancel order anytime within 24 hrs and and get your refund into your bank account.

How do I know what size I am?

Please Provide your measurement in Inches, like length, hip, bust , shoulder, waist , We will advise you the best fitted size for you. We have our in house designer & expert team who can guide you.

How do I download a product?

Simply Click the product and click save as/download . It will get downloaded in your mobile /laptop/desktop.

What payment security do you have?

All types of digital payment accepted on our website /APP.

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